Cancellation Policy and Refund Terms

Overview

3rd Bay Outpost is a peer-to-peer rental marketplace that connects owners of whitewater rafts, kayaks, and other river equipment with people looking to rent it for upcoming river trips.

When a rental reservation is made, both the renter and equipment owner make commitments to one another. The renter commits to the reservation and associated payment obligations, while the owner commits to making the reserved equipment unavailable to other renters and personal use during the reservation period.

This Cancellation Policy explains how cancellation requests submitted by both renters and equipment owners are handled, including refund eligibility, calendar implications, Damage Protection Plan coverage, and other related reservation terms.

By submitting a booking request, listing equipment for rent, or using the 3rd Bay Outpost platform, users agree to be bound by this Cancellation Policy and our Terms of Service.

How Cancellation Requests Work

Both renters and equipment owners may request cancellation of a reservation by submitting the Cancellation Request form.

Cancellation eligibility and refund determination are based on the timestamp recorded when the Cancellation Request is submitted through the form, not when the request is reviewed, or processed by 3rd Bay Outpost.

For purposes of determining eligibility under this policy, booking request timestamps and Cancellation Request submission timestamps recorded by the 3rd Bay Outpost platform shall control.

The outcome of a cancellation request depends on whether the request is submitted by a renter or an equipment owner, as described below.

Cancellation Requests Submitted by Renters

Renters may request cancellation of a reservation at any time by submitting a Cancellation Request form.

Refund eligibility depends on when the Cancellation Request is submitted relative to both the booking request submission time and the rental start date and time.

24-Hour Booking Request Grace Period

Renters may cancel a reservation within 24 hours of submitting a booking request and receive a full refund of all amounts paid, regardless of how soon the rental is scheduled to begin.

For purposes of this policy, the 24-hour grace period begins when the renter submits the booking request through the 3rd Bay Outpost platform, not when the equipment owner reviews, approves, or accepts the request.

To qualify for a refund under this section:

• The Cancellation Request must be submitted within 24 hours of the booking request submission time; and
• The rental period must not have already begun.

If both conditions are met, the renter will receive a full refund of all amounts paid, including:

• Rental charges
• Platform service fees
• Damage Protection Plan fees (if applicable)

Cancellations Made More Than 7 Days Before the Rental Start Date

If a Cancellation Request is submitted more than 7 days before the rental start date and time, the reservation will be canceled and the renter will receive a full refund of all amounts paid, including:

• Rental charges
• Platform service fees
• Damage Protection Plan fees (if applicable)

Once the cancellation has been processed, the reserved dates will become available for the equipment owner to accept new reservations or use the equipment personally.

Cancellations Made 7 Days or Fewer Before the Rental Start Date

Except as provided in the 24-Hour Booking Request Grace Period above, reservations canceled 7 days or less before the rental start date and time are non-refundable.

No refunds will be issued for:

• Rental charges
• Platform service fees
• Damage Protection Plan fees (if applicable)

The equipment owner remains entitled to the earnings associated with the reservation because the equipment was reserved and unavailable to other renters during that period.

Cancellation Requests Submitted by Owners

Equipment owners may request cancellation of a reservation by submitting a Cancellation Request Form.

Owners should submit cancellation requests as soon as they become aware of circumstances that may prevent them from fulfilling a reservation.

If an owner cancels a confirmed reservation, the renter will receive a full refund of all amounts paid, including:

• Rental charges
• Platform service fees
• Damage Protection Plan fees (if applicable)

Once an owner cancellation has been processed, the reservation will be terminated and the associated equipment will no longer be reserved for the renter.

Repeated owner cancellations may result in account review, listing restrictions, removal of listings, account suspension, or permanent removal from the platform.

Damage Protection Plan Coverage Following Cancellation

Damage Protection Plan coverage is tied exclusively to an active reservation.

Any Damage Protection Plan associated with a reservation is automatically canceled and voided when the reservation is canceled or deactivated, regardless of:

• Whether the cancellation was requested by the renter or the equipment owner;
• The reason for the cancellation; or
• Whether any portion of the reservation payment is refunded.

Once a reservation has been canceled, no coverage, benefits, protections, waivers, or claims rights remain in effect under the Damage Protection Plan for that reservation.

The refundability of any Damage Protection Plan fee is determined solely by this Cancellation Policy and is separate from the termination of coverage.

Extraordinary and Extenuating Circumstances

3rd Bay Outpost may, at its sole discretion, consider exceptions to this Cancellation Policy in cases involving extraordinary circumstances beyond a user's reasonable control, including:

• Serious illness or injury;
• Death in the immediate family;
• Natural disasters;
• Government travel restrictions;
• Acts of God; or
• Other significant unforeseen events.

Supporting documentation may be required.

Any exception granted under this section is made on a case-by-case basis and does not create an obligation for 3rd Bay Outpost to grant similar exceptions in future situations.

Submitting Reviews Following Cancellations

Following the processing of a cancellation, you may still receive certain automated platform notifications, such as a prompt to submit a review of your experience with the cancelled rental booking.

Because these notifications may be generated by platform workflows, 3rd Bay Outpost reserves the right to remove reviews relating to reservations that were canceled before the rental period began, including reviews that primarily concern:

• A user's dissatisfaction with this Cancellation Policy;
• The enforcement of this Cancellation Policy; or
• Circumstances unrelated to the conduct of the other party.

Nothing in this section limits 3rd Bay Outpost's ability to moderate, remove, or retain reviews in accordance with its Terms of Service or other platform policies.