Support

Whether you're renting gear or listing your own equipment, our support center is here to guide you through every step. Explore answers, how-to guides, and tips tailored to your experience.

Getting Started

How It Works

3rd Bay Outpost is a peer-to-peer platform where people can rent gear directly from other gear owners. Owners post listings with gear available for rent, and renters can browse, book, and pay securely through the platform.

See how the platform works

Creating an Account

To rent, or list gear, you'll need to create an account. It’s quick and free — and once you're signed in, you can explore listings, message other users, and manage your gear.

Create your account

Community Guidelines & Policies

We’ve built our policies around safety, trust, and respect — for both gear and people. From cancellations to community standards, get familiar with how we keep things running smoothly.

Read our community guidelines

Reservations and Payments

Payments, Fees, & Payouts

All payments on 3rd Bay Outpost are processed securely through the platform. Learn how money moves through a rental transaction — from the moment a booking request is submitted to the moment an owner receives their payout — and what both renters and owners can expect at each stage.

Cancellation Policy

This Cancellation Policy explains how cancellation requests submitted by both renters and equipment owners are handled, including refund eligibility, calendar implications, Damage Protection Plan coverage, and other related reservation terms.

Read the policy

Damage Protection & Claims

Damage Protection Plan Terms & FAQs

The Damage Protection Plan is designed to give both renters and owners peace of mind by providing clear, affordable protection against accidental damage. Learn exactly what the Damage Protection Plan is, what it covers, what it doesn't cover, how pricing works, and what to do if something goes wrong.

Read the terms

Damage Claims and Dispute Resolution

This guide explains how equipment damage is handled on 3rd Bay Outpost and outlines the steps renters and equipment owners should take when damage occurs during a rental.

Read the guide

Legal & Privacy

Terms of Service

These Terms of Service govern your access to and use of the 3rd Bay Outpost website, applications, and services.

Read the terms

Privacy Policy

This Privacy Policy describes how we collect, use, and disclose information when you access or use our website, applications, and services.

Read the policy

Still need help?

Can't find what you're looking for? Whether you have a question about a booking, listing your gear, payments, damage protection, or anything else related to the marketplace, we're here to help. Send us a message using the form below and we'll get back to you as soon as possible. We typically respond within 1–2 business days.