Privacy Policy

Last Updated: August 15, 2026

This Privacy Policy describes how 3rd Bay Labs, LLC, an Idaho limited liability company doing business as 3rd Bay Outpost ("3rd Bay Outpost," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you access or use our website, applications, marketplace, and related services (collectively, the "Platform").

This Privacy Policy applies to information collected through the Platform, including when you create an account, list equipment for rent, request or complete a rental, communicate with other users, make or receive payments, contact customer support, or otherwise interact with 3rd Bay Outpost.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. What is Personal Information

For purposes of this Privacy Policy, "Personal Information" means information that identifies, relates to, describes, or could reasonably be associated with an identifiable individual.

Personal Information may include information such as your name, email address, telephone number, account information, transaction information, messages, device information, and certain information about your activity on the Platform.

Information that has been aggregated, anonymized, or otherwise de-identified so that it can no longer reasonably be associated with an individual may not be considered Personal Information.

2. Information We Collect

We collect information in several ways, including information you provide directly, information collected automatically when you use the Platform, and information we receive from third-party service providers or other users.

2.1 Information You Provide Directly

Depending on how you use the Platform, we may collect:

• Name
• Email address
• Mobile telephone number
• Mailing address
• Pickup or drop-off location information
• Account login and profile information
• Profile photographs
• Equipment and listing information
• Rental preferences
• Booking and reservation information
• Messages and communications exchanged through the Platform
• Reviews and ratings
• Customer support communications
• Information you provide when reporting an issue, dispute, damage, or other problem
• Information submitted as part of identity or account verification, if such verification is offered
• Information necessary to facilitate payments and payouts
• Other information you voluntarily provide to us

You should avoid providing unnecessary sensitive personal information through the Platform or in communications with other users.

2.2 Information Related to Rentals

If you participate in a rental as an Owner or Renter, we may collect information related to that transaction, including:

• Rental dates
• Equipment rented or listed
• Rental price
• Booking status
• Pickup and return information
• Communications between the Owner and Renter
• Reviews and ratings
• Payment and payout information
• Cancellation information
• Damage reports and claims
• Information necessary to resolve disputes

Some information may be shared with another user when reasonably necessary to facilitate a rental.

2.3 Information Collected Automatically

When you access or use the Platform, we and our service providers may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Device identifiers
• Pages or screens viewed
• Links or buttons clicked
• Dates and times of access
• Referring websites or sources
• Search or navigation activity
• General geographic information derived from your IP address
• Information about how you interact with the Platform
• Error logs and diagnostic information
• Cookies and similar tracking technologies

We use this information to operate, secure, analyze, maintain, and improve the Platform.

2.4 Information From Other Users and Third Parties

We may receive information about you from other users or third-party service providers.

For example, an Owner may provide information about a Renter in connection with a rental, or a Renter may provide information about an Owner in connection with a listing or transaction.

We may also receive information from service providers that help us process payments, prevent fraud, provide analytics, facilitate communications, or perform identity or security-related services.

3. How We Use Personal Information

We may use Personal Information for the following purposes:

3.1 Operating the Platform

We use Personal Information to:

• Create and manage accounts
• Authenticate users
• Provide Platform functionality
• Maintain user profiles
• Publish and manage listings
• Facilitate rental requests
• Facilitate bookings
• Coordinate communication between Owners and Renters
• Process payments and payouts
• Process refunds and cancellations
• Provide customer support
• Maintain records of transactions
• Administer reviews and ratings

3.2 Communications

We may use your contact information to send:

• Booking requests
• Booking confirmations
• Booking updates
• Cancellation notices
• Payment and payout notifications
• Account notifications
• Security alerts
• Customer service communications
• Other transactional or service-related communications

These communications may be delivered by email, SMS/text message, or through the Platform.

3.3 Safety, Security, and Fraud Prevention

We may use Personal Information to:

• Detect and prevent fraud
• Detect unauthorized activity
• Investigate suspected abuse
• Protect users and the Platform
• Monitor Platform activity
• Prevent security incidents
• Investigate damage claims
• Resolve disputes
• Enforce our Terms of Service and other policies
• Protect our property, systems, and business

3.4 Analytics and Platform Improvement

We may use information about how users interact with the Platform to:

• Understand Platform usage
• Analyze trends
• Diagnose technical problems
• Test new features
• Improve Platform functionality
• Improve the user experience
• Measure the effectiveness of communications
• Conduct research and development

3.5 Marketing and Advertising

We may use Personal Information and information about Platform activity to:

• Send newsletters and promotional communications
• Inform users about new features or services
• Conduct promotions
• Measure marketing campaigns
• Measure advertising effectiveness
• Display advertising
• Support remarketing or retargeting
• Understand how users interact with advertisements

Where required by applicable law, we will obtain consent before using Personal Information for certain marketing or advertising purposes.

4. SMS and Text Messaging

We may offer SMS/text messaging as a means of communicating with users about their accounts, rentals, transactions, and other Platform-related activities.

4.1 Types of Messages

If you provide your mobile telephone number and consent to receive SMS messages, we may send text messages relating to:

• Booking requests
• Booking confirmations
• Booking status updates
• Rental reminders
• Pickup or return coordination
• Account notifications
• Payment or payout notifications
• Customer support
• Security alerts
• Identity or account verification
• Important service updates
• Other transactional communications related to your use of the Platform

We may also send promotional or marketing text messages if you separately provide any consent required by applicable law to receive those communications.

4.2 Message Frequency

Message frequency varies based on your activity on the Platform and the services you use.

Message and data rates may apply.

4.3 Opting Out

You may opt out of SMS messages at any time by replying STOP to a message.

After you send STOP, we may send a confirmation message and will generally stop sending SMS messages to that number, except for messages that are necessary to comply with your request, protect the Platform, or otherwise permitted by applicable law.

You may request assistance by replying HELP where supported or by contacting:

support@3rdbayoutpost.com

Opting out of SMS messages may affect your ability to receive time-sensitive booking, account, or support notifications by text message. We may continue to communicate with you through email or other available channels.

4.4 SMS Consent and Mobile Information

Providing a mobile telephone number does not automatically constitute consent to receive marketing text messages. Where required, we will request consent through an appropriate opt-in process.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties except service providers that assist us in providing our messaging services.

We may share your mobile telephone number and messaging consent information with service providers that process or deliver messages on our behalf, solely for purposes such as message delivery, customer support, security, compliance, and administration of our messaging program.

5. Cookies and Similar Tracking Technologies

We and our service providers may use cookies, pixels, web beacons, tags, scripts, local storage, and similar technologies.

These technologies may be used to:

• Keep you signed in
• Authenticate users
• Maintain account sessions
• Remember preferences
• Secure the Platform
• Prevent fraud
• Analyze Platform usage
• Measure performance
• Understand how visitors interact with the Platform
• Measure advertising campaigns
• Support remarketing and targeted advertising

5.1 Types of Cookies

We may use several categories of cookies and similar technologies.

Essential Cookies

These technologies are necessary for the Platform to function properly. They may be used for authentication, security, account sessions, and other essential Platform functions.

Functional Cookies

These technologies allow us to remember preferences and provide enhanced functionality.

Analytics and Performance Cookies

These technologies help us understand how visitors use the Platform and how we can improve it.

Advertising and Remarketing Technologies

We may use advertising-related cookies, pixels, or similar technologies to measure advertising performance and, where permitted by applicable law, deliver or support relevant advertising.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

6. Analytics

We use analytics services to understand how visitors use and interact with the Platform.

For example, we currently use Google Analytics to collect information about Platform usage, including information such as pages viewed, interactions, device information, browser information, approximate geographic information, and referral sources.

Google may use information collected through its services in accordance with its own privacy policies.

You can learn more about Google's privacy practices at:

https://policies.google.com/privacy

You may also be able to limit certain analytics collection through browser settings, device settings, or tools provided by the applicable analytics provider.

7. Advertising and Remarketing

We may use third-party advertising and marketing services to help us promote 3rd Bay Outpost, measure advertising performance, and understand the effectiveness of our marketing efforts.

These services may use cookies, pixels, device identifiers, hashed identifiers, or similar technologies to:

• Measure visits and conversions
• Attribute activity to advertising campaigns
• Understand advertising performance
• Deliver advertisements on third-party websites or platforms
• Support remarketing or retargeting
• Develop audiences for advertising purposes

We may use advertising services provided by companies such as Google, Meta, or other advertising providers.

We may introduce additional advertising services as our business develops.

Third-party advertising providers may collect information directly from your browser or device when you interact with the Platform. Their use of information is governed by their own privacy policies.

Where required by applicable law, we will provide appropriate choices or opt-out mechanisms for targeted advertising.

8. Payment Processing

Payments and payouts on the Platform are facilitated through third-party payment processors, including Stripe.

We do not store complete payment card numbers on our own servers.

When you make or receive a payment through the Platform, payment information may be collected and processed directly by our payment processor.

Payment processors may collect and retain information necessary to process transactions, comply with legal and financial requirements, prevent fraud, and provide payment-related services.

For information about Stripe's privacy practices, please review Stripe's privacy policy:

https://stripe.com/privacy

9. Stored Payment Methods and Payment Authorizations

To facilitate future transactions and administer certain obligations associated with rentals, payment methods may be securely stored by our payment processor.

Depending on the transaction and the applicable terms, we may use payment authorizations or temporary card holds.

A payment authorization or card hold may be used to:

• Verify a payment method
• Support a booking
• Secure an applicable damage deductible
• Facilitate an approved damage claim
• Recover certain amounts owed under our Terms of Service
• Address other charges that you have authorized or that are permitted under our agreements

A temporary authorization is not necessarily a completed charge. The timing and release of an authorization may depend on the payment processor, card network, financial institution, and applicable transaction circumstances.

Our Terms of Service and applicable Damage Protection Plan terms provide additional information about payment authorizations, damage claims, deductibles, and charges.

10. How We Share Personal Information

We may disclose Personal Information in the following circumstances.

10.1 With Other Users

3rd Bay Outpost is a peer-to-peer marketplace. Certain information may therefore be shared between Owners and Renters when necessary to facilitate a rental.

Depending on the circumstances, this may include:

• Name
• Profile information
• Listing information
• Rental information
• Reviews
• Messages
• Pickup or return information
• Other information necessary to coordinate a rental

Users should use reasonable care when communicating personal information to other users.

10.2 With Service Providers

We may disclose Personal Information to third-party service providers that perform services on our behalf.

These providers may include:

• Payment processors
• Hosting and infrastructure providers
• Analytics providers
• SMS and communications providers
• Email service providers
• Customer support providers
• Identity verification providers
• Fraud prevention providers
• Security providers
• Advertising and marketing providers
• Other vendors that help us operate and improve the Platform

These service providers may access Personal Information only as reasonably necessary to provide services to us or as otherwise permitted by their agreements with us and applicable law.

10.3 With Advertising and Analytics Providers

We may disclose or permit the collection of certain information through cookies, pixels, and similar technologies to analytics and advertising providers for purposes such as:

• Analytics
• Attribution
• Advertising measurement
• Remarketing
• Audience development
• Fraud prevention
• Campaign optimization

The information shared may include online identifiers, device information, IP address, browsing activity, and other information collected through tracking technologies.

10.4 Legal and Safety Disclosures

We may disclose Personal Information when we reasonably believe doing so is necessary to:

• Comply with applicable law
• Respond to a subpoena, court order, or other legal process
• Respond to a government request
• Enforce our Terms of Service
• Investigate suspected fraud
• Investigate unlawful activity
• Protect the rights, property, or safety of 3rd Bay Outpost
• Protect the rights, property, or safety of users or other individuals
• Prevent or respond to security incidents
• Protect against physical, financial, or other harm

10.5 Business Transactions

If 3rd Bay Outpost is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other corporate transaction, Personal Information may be transferred as part of that transaction.

If appropriate, we will require the successor entity to handle Personal Information in accordance with applicable law and applicable privacy commitments.

10.6 At Your Direction or With Your Consent

We may disclose Personal Information when you direct us to do so, request that we do so, or otherwise provide consent where consent is required.

11. Aggregated and De-Identified Information

We may create aggregated, statistical, or de-identified information from Personal Information.

For example, we may analyze:

• Number of rentals
• Popular equipment categories
• General geographic trends
• Platform usage patterns
• Booking trends
• Marketing performance

We may use and share aggregated or de-identified information for lawful business purposes, including analytics, research, reporting, and improving the Platform, provided the information is maintained in a form that does not reasonably identify individual users.

12. Data Retention

We retain Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

• Provide the Platform
• Maintain accounts
• Complete transactions
• Maintain business and financial records
• Comply with legal, tax, and accounting requirements
• Resolve disputes
• Investigate claims
• Prevent fraud and abuse
• Enforce our agreements
• Protect the security and integrity of the Platform

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When Personal Information is no longer reasonably necessary, we may delete, anonymize, or de-identify it, subject to applicable legal, technical, and operational requirements.

We may retain certain information after an account is closed when reasonably necessary to comply with legal obligations, resolve disputes, prevent fraud, collect amounts owed, enforce our agreements, or protect our rights.

13. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have certain rights regarding your Personal Information.

These rights may include:

• Requesting access to Personal Information we maintain about you
• Requesting correction of inaccurate information
• Requesting deletion of Personal Information
• Requesting information about how your Personal Information is used or disclosed
• Opting out of certain marketing communications
• Opting out of SMS communications
• Managing cookie preferences
• Opting out of certain targeted advertising activities where required by applicable law

Some rights may be subject to exceptions or limitations under applicable law.

To protect your information, we may need to verify your identity before completing certain requests.

To submit a privacy request, contact:

admin@3rdbayoutpost.com

14. Marketing Communications

You may receive marketing communications from us by email or other permitted channels if you have requested or otherwise authorized such communications, where required by law.

You may opt out of marketing emails at any time by using the unsubscribe link contained in the message or by contacting us.

Opting out of marketing communications does not prevent us from sending necessary transactional, administrative, security, or service-related communications.

SMS marketing communications, when offered, are subject to the SMS provisions of this Privacy Policy and any consent requirements imposed by applicable law.

15. Account Management

You may access and update certain information through your account settings.

If you believe information associated with your account is inaccurate or incomplete, you may contact us at:

admin@3rdbayoutpost.com

We may retain certain information even after an account is closed when required or permitted by applicable law or when reasonably necessary for legitimate business purposes.

16. Third-Party Websites and Services

The Platform may contain links to third-party websites, applications, services, payment providers, social media platforms, or other resources.

Those third parties may have their own privacy policies and terms of use.

This Privacy Policy does not govern the privacy practices of third parties that we do not control.

For example, when you interact with a third-party service such as a payment processor, analytics provider, advertising platform, or social media service, that third party may collect and process information according to its own privacy policy.

We encourage you to review the privacy policies of third-party services before providing them with Personal Information.

17. Information Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect Personal Information from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include measures related to:

• Access controls
• Authentication
• Encryption
• Secure payment processing
• System monitoring
• Infrastructure security
• Vendor security practices

However, no system for transmitting or storing information electronically can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect Personal Information, we cannot guarantee that your information will always remain completely secure.

18. Children's Privacy

The Platform is not intended for children under the age of 18.

We do not knowingly collect Personal Information from children under 18.

If we learn that we have collected Personal Information from a child under 18, we will take reasonable steps to delete that information.

If you believe a child has provided Personal Information to us, please contact:

admin@3rdbayoutpost.com

19. International Users

The Platform is operated from the United States.

If you access or use the Platform from outside the United States, your Personal Information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.

Privacy and data protection laws in those jurisdictions may differ from the laws in your country or region.

20. U.S. State Privacy Rights

Certain U.S. states provide residents with specific privacy rights.

Depending on the state in which you reside, you may have additional rights regarding your Personal Information, including rights to access, correct, delete, or obtain information about certain disclosures or uses of Personal Information.

You may also have the right to opt out of certain forms of targeted advertising or certain other data processing activities.

To exercise applicable privacy rights, contact:

admin@3rdbayoutpost.com

We will process requests in accordance with applicable law.

If applicable law provides a right to appeal our decision regarding a privacy request, we will provide information about how to submit an appeal.

21. Do Not Track and Global Privacy Control

Some browsers and devices provide "Do Not Track" or similar signals.

Because there is currently no universally accepted technical standard for responding to all Do Not Track signals, the Platform may not respond to such signals in all circumstances.

Where required by applicable law, we will recognize and process legally recognized universal opt-out preference signals, such as Global Privacy Control ("GPC"), in accordance with applicable requirements.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business
• The Platform
• Our services
• Applicable laws
• Technology
• Data practices
• Third-party service providers

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

If we make material changes, we may provide additional notice where appropriate, including by posting a prominent notice on the Platform or sending an email to registered users.

Your continued use of the Platform after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy.

Contact Information

If you have questions about this Privacy Policy, our privacy practices, or your Personal Information, please contact us.

Legal Entity: 3rd Bay Outpost
Doing Business As (DBA): 3rd Bay Labs, LLC

Privacy & Legal:
admin@3rdbayoutpost.com

Customer Support:
support@3rdbayoutpost.com

General Inquiries:
hello@3rdbayoutpost.com